Last Updated: February 27, 2025

Refund Policy

General Refund Policy for Hana Zakka Store Products

We are committed to ensuring our customers are satisfied with their purchase. Please read our refund policy carefully:

1. Eligibility for Refunds

  • Refunds are applicable only for products purchased directly from our store or authorized retailers.
  • Refunds will be issued for products that are damaged, defective, or incorrectly delivered.
  • Unopened products in their original packaging may be returned within 7 days of purchase for a refund.

2. Non-Refundable Items

  • Opened or partially consumed products.
  • Products not stored as per the recommended guidelines.
  • Items purchased on clearance or promotional sales (unless damaged or defective).

3. Refund Process

  • To request a refund, contact our customer service team with proof of purchase and photos of the product.
  • Once approved, refunds will be processed within 7-10 business days through the original payment method.

4. Return Shipping

  • For defective or incorrect items, we will cover the return shipping cost.
  • For other returns, the customer is responsible for shipping costs.

5. Contact Us

  • For any refund or return inquiries, please contact our customer service team via e-mail at hanazakka.kch@gmail.com.