We are committed to ensuring our customers are satisfied with their purchase. Please read our refund policy carefully:

1. Eligibility for Refunds

• Refunds are applicable only for products purchased directly from our store or authorized retailers.
• Refunds will be issued for products that are damaged, defective, or incorrectly delivered.
• Unopened products in their original packaging may be returned within 7 days of purchase for a refund.

2. Non-Refundable Items

• Opened or partially consumed products.
• Products not stored as per the recommended guidelines.
• Items purchased on clearance or promotional sales (unless damaged or defective).

3. Refund Process

• To request a refund, contact our customer service team with proof of purchase and photos of the product.
• Once approved, refunds will be processed within 7-10 business days through the original payment method.

4. Return Shipping

• For defective or incorrect items, we will cover the return shipping cost.
• For other returns, the customer is responsible for shipping costs.

5. Contact Us

• For any refund or return inquiries, please contact our customer service team via e-mail at hanazakka.kch@gmail.com.